General Terms and Conditions

This page sets out the rules that govern your use of Wicked Jackpots. It explains our relationship with customers, what we expect from account holders and how we manage play, bonuses, payments and disputes. Please read these terms carefully before using the site. By registering or continuing to play you accept these terms and any updates we publish.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Only one account is permitted per person, household or payment method. You must not share login credentials or allow others to access your account. We may suspend or close accounts where we suspect fraud, misuse, multiple registrations or a breach of these terms.

We may require identity, age and address verification before allowing deposits, play or withdrawals. Typical documents include a passport or driving licence, a recent utility or bank statement and proof of payment method. We will hold such information securely and use it only for verification and regulatory purposes.

Eligibility requirements

Accounts are available only to persons who meet the minimum legal age in Great Britain and who are permitted by local law to gamble. You must be physically located in a jurisdiction where our services are authorised. Anyone who cannot produce satisfactory identification or who is subject to self-exclusion will be refused access or have their account restricted.

Acceptable platform use

Use the site in a lawful and responsible manner. Prohibited activity includes attempting to manipulate games, collude with other players, use bots or unauthorised software, or breach game or bonus rules. Any attempt to circumvent account or bonus controls may result in forfeiture of winnings, account closure and recovery of funds.

General bonus and promotion rules

Promotions are subject to specific terms which form part of these conditions. Bonuses and free spins are credited subject to eligibility, wagering requirements, game restrictions, maximum bet limits and expiry periods. Deposits from certain payment methods may be excluded from offers. Winnings from bonus play may be withheld until wagering conditions and verification checks are completed.

Deposits and withdrawals

We accept a range of payment methods for UK customers. Minimum deposit and withdrawal amounts are displayed in the cashier; a common minimum is £10. Withdrawals are subject to verification checks and may be held for review. We may apply internal processing times before releasing funds; external bank or card provider timings will affect when you receive funds.

You may set personal deposit, loss and session limits through our responsible gambling tools. We reserve the right to impose transaction or monthly limits where necessary to manage risk or comply with regulatory obligations.

Dispute resolution

If you have a complaint, contact customer support and we will investigate promptly. We aim to resolve disputes fairly and will provide a clear response. If a complaint remains unresolved we will advise on any independent dispute resolution body that may consider the matter.

Updates to terms and conditions

We may revise these terms from time to time. Material changes will be notified on the site or by email where we hold your address. Continued use of the service after notice constitutes acceptance of the revised terms. It is your responsibility to review this page regularly.