Need Help? Contact Us
Need help? Our support team is on hand to assist with questions, account-related issues, technical concerns or general feedback. Contact us for help with deposits, withdrawals, verification or responsible-gambling enquiries and we’ll respond promptly. You can reach the team by email, phone or through live chat in the site’s help centre. Our advisers work to UK standards and can signpost you to support organisations if needed.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat 10:00-02:00; email replies within 24 hours) |
| General enquiries | [email protected] (accounts, verification and KYC) |
| Affiliate enquiries | [email protected] (partner sign-ups & promo) |
| Phone | +44 20 7946 1832 |
| Working hours | Mon-Fri, 09:00-22:00; Sat-Sun, 10:00-18:00 |
| Payments | [email protected] (withdrawals & limits; faster by e-wallet) |
| Privacy & security | [email protected] (data requests; GDPR) |
Contact Us by Email
Email is our preferred method for detailed requests, account queries or when you need to send documents. For the fastest handling, please use [email protected] and include a clear subject line, your full name and up to date contact details. Providing accurate information helps us process verification or account issues without delay and reduces the need for follow up.
Submit Your Inquiry
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<label for="email" style="""font-size:14px;color:#111;""" >Email</label><input id="email" name="email" type="email" required placeholder="[email protected]" style="""padding:10px;border:1px solid #ccc;border-radius:4px;font-size:14px;outline:none;""" /><label for="message" style="""font-size:14px;color:#111;""" >Message</label><textarea id="message" name="message" rows="6" required placeholder="How can we help?" style="""padding:10px;border:1px solid #ccc;border-radius:4px;font-size:14px;resize:vertical;outline:none;""" ></textarea><button type="submit" style="""background:#ff3377;color:#fff;border:none;padding:10px 14px;border-radius:4px;font-size:15px;cursor:pointer;""" >Send message</button>Response Time
Customer support is available by live chat and email. Most enquiries are answered within one business day; simple requests often receive a response the same day. More complex issues, such as verification checks or payment investigations, may take longer to resolve depending on their nature and any third-party involvement. We’ll keep you informed at every step.
Feedback
Your feedback matters to us. Please send any suggestions, ideas, or reports of bugs that could improve the website to [email protected] or use the in-site feedback form. All submissions are reviewed carefully by our team and help shape updates to features, promotions and user experience. We read every message and prioritise changes that make the site safer, clearer and easier to use.