Data Privacy Policy
This Privacy Policy explains how Wicked Jackpots collects, uses and protects personal information when you register, place transactions or use our site and services. We take your privacy seriously and set out below the types of data we gather, how we use it, who we share it with and the choices available to you. Please read this page alongside any account notices you receive.
Types of data we collect
Personal data
When you open an account or contact us we collect personal details such as your name, date of birth, postal address, email address and telephone number. We may also collect identity documents and verification information where required to confirm your identity or to comply with legal checks.
Technical data
We gather technical information including IP address, device and browser type, operating system, device identifiers and log data. This helps us maintain site security, troubleshoot issues and deliver a smoother experience on desktop and mobile.
Transactional and activity data
We record payment and transaction information, deposit and withdrawal history, game play activity, account balances and any communications you send to us. Transactional records are retained to support account management, payments and any regulatory or dispute resolution needs.
How we use your information
We use personal and technical data to create and manage your account, process payments, verify identity, prevent fraud, and provide customer support. Transactional and activity data is used to administer your account, manage disputes, and to ensure compliance with legal obligations. We may also use aggregated, non-identifiable information for service improvement and analytics.
Data protection practices
We maintain appropriate technical and organisational measures to protect your information from unauthorised access, loss or misuse. These measures include encrypted connections, secure access controls and internal policies for handling personal data. Access to your personal information is restricted to staff and third parties who need it to perform their duties.
Cookies and tracking technologies
We use cookies and similar technologies to enable essential site functions, remember preferences, and measure performance. Some cookies are necessary for secure logins and payment flows. We also use third-party analytics and advertising providers, who may set cookies to deliver and measure ads. You can manage cookie preferences in your browser and via the cookie settings on our site.
Information sharing and third parties
We may share your data with payment processors, identity verification and anti-fraud providers, customer support platforms, and analytics vendors to operate the service. Where required by law or to protect our rights, we may disclose information to legal or regulatory authorities. We only share the minimum data necessary and require third parties to protect information in line with accepted security practices.
User rights
You have rights in relation to your personal data, including the right to access, correct and, where applicable, request deletion or restriction of processing. You may also object to certain processing activities and request portable copies of your data. To exercise these rights log into your account and use the privacy or help section, or contact our support team via the secure help centre in your account.
Access, correction and deletion of data
If you wish to view, update or close your account, use the account settings or contact us through the secure help centre. We will respond to legitimate requests and take reasonable steps to verify your identity before making changes. In some cases we may retain information for legal, regulatory or fraud prevention reasons even after an account is closed.
Privacy policy updates
We may update this policy from time to time to reflect changes in our service or legal obligations. Where appropriate we will notify you of material changes via your account or by posting a revised policy on this page. Please check this page periodically for the latest information.